This Privacy Policy describes how 【TerraRay Atelier】 (“we”, “us”, “our”) collects, uses, and shares your personal information when you visit or make a purchase from 【https://www.terrarayatelier.com/】 (the “Site”).

1) Information We Collect

When you use our Site, we may collect the following types of information:

A. Information you provide to us

• Contact details: name, email address, phone number
• Order details: items purchased, order notes, delivery preferences
• Shipping and billing address
• Messages you send us (email/WhatsApp/contact form)

B. Information collected automatically

• Device and usage data: IP address, browser type, device identifiers, pages viewed, time spent, referring pages
• Cookies and similar technologies used for site functionality, analytics, and advertising (where enabled)

C. Payment information
Payments are processed by third-party payment providers (for example, PayPal and/or Stripe). We do not store your full card number. We may receive limited payment-related information such as payment status and transaction identifiers.

2) How We Use Your Information

We use personal information to:

• Process orders, payments, shipping, and customer support
• Communicate with you about your order and service updates
• Prevent fraud, protect our website, and comply with legal obligations
• Improve our Site and customer experience (analytics)
• Send marketing communications if you opt in (you can unsubscribe at any time)

3) Sharing Your Information

We may share your information with trusted third parties to operate our business, including:

• E-commerce platform and plugins (e.g., WordPress/WooCommerce and related extensions)
• Payment processors (e.g., PayPal/Stripe)
• Shipping and logistics providers (for delivery and tracking)
• Analytics providers (e.g., Google Analytics)
• Advertising platforms (e.g., Meta/Facebook Pixel)
• Service providers that help us run our site (hosting, security, backups, email services)

These third parties are authorized to use your personal information only as needed to provide services to us.

Information collected via Meta Lead Ads (Instant Forms)

When you submit a lead form on Facebook/Instagram, Meta may provide us with the information you choose to share (such as your name, email address, phone number, company/store name and answers to form questions). We use this information to:

(1) send you our wholesale catalog/line sheet and trade terms,

(2) verify business inquiries,

(3) provide quotes and respond to requests, and

(4) follow up about our products.
We do not request sensitive personal information (e.g., health data, government IDs, or credit information) through lead forms.
You may request access, correction or deletion of your lead information by contacting us at terrarayatelier@terrarayatelier.com.

4) Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Keep the Site functioning properly (e.g., cart and checkout)
• Remember preferences
• Understand site usage (analytics)
• Support advertising and measurement (if enabled)

You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.

5) International Transfers

Your information may be processed in countries other than your own, including where we or our service providers operate. We take reasonable steps to protect your information when it is transferred and processed internationally.

6) Data Retention

We retain personal information as long as necessary to fulfill orders, provide customer support, maintain business records, and comply with legal and tax requirements. When information is no longer needed, we will delete or anonymize it where reasonable.

7) Your Rights

Depending on your location, you may have rights to:

• Access the personal information we hold about you
• Request correction or deletion
• Object to certain processing or request restriction
• Receive a copy of your data
• Opt out of marketing communications at any time

To make a request, contact us using the details below.

8) Children’s Privacy

Our Site is not intended for children under 13 (or the minimum age required by your jurisdiction). We do not knowingly collect personal information from children.

9) Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Updates will be posted on this page with a revised “Last updated” date.

10) Contact Us

If you have questions or requests about this Privacy Policy, contact us:
Email: 【terrarayatelier@terrarayatelier.com】
WhatsApp: 【+86 133 1890 2009】